> ## Documentation Index
> Fetch the complete documentation index at: https://pigeonholeapp.co.uk/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding Error Panels

> Learn about the three types of error panels in the Live Register Check.

# Understanding Error Panels

The Live Register Check displays results in three categorised tabs with helpful tooltips.

<Frame>
  <img src="https://mintcdn.com/pigeonholeearlyyearsltd/BgjQaLxJWejhvXCs/images/portal-auto-register.png?fit=max&auto=format&n=BgjQaLxJWejhvXCs&q=85&s=d8428aa253307453a85816bb83f1ea90" alt="Live register check error panels showing categorised results across three tabs" width="588" height="611" data-path="images/portal-auto-register.png" />
</Frame>

<Info>
  If there are no errors under each tab, you are good to go. You can submit your headcount in the portal, knowing that the data matches the data in Pigeonhole exactly.
</Info>

## Missing Children

**What it shows**: Children who appear in one system but not the other.

* **Red items**: Children in Pigeonhole but missing from the live register
* **Orange items**: Children in the live register but not in Pigeonhole funding data

**What to do**:

* Check if children should be added to or removed from either system
* Click on items with an eye icon to view full child details and copy them into the portal

## Data Mismatch Errors

**What it shows**: Children who exist in both systems but with different information.

**Common mismatches**:

* Different funded hours between systems
* Mismatched funding days (Mon-Fri allocations)
* Discrepancies in funding codes or eligibility

**What to do**:

* Review the specific mismatch details
* Update the incorrect system to match

## Funding Code Errors

**What it shows**: Issues with extended hours codes and funding eligibility.

**Common issues**:

* Expired or invalid codes
* Parents who need to reapply for extended hours

**What to do**:

* Use the **Send Reminder** button to notify parents about code issues
* Update codes against the funding form in Pigeonhole once received

## Settings

### Include Unapproved Funding Forms

This checkbox includes funding forms that have not been approved yet in the comparison with the live register.

**When to use**:

* **Check this** if you want to see all funding forms in your comparison. This can be useful as an early indication of any issues with forms, even before a parent has signed them.
* **Uncheck this** if you only want to compare approved, active funding.

### Manual Upload Fallback

If auto-fetch fails, you can manually upload a CSV:

1. **Download CSV** manually from the establishment portal (usually under the "Reports" section)
2. **Upload file** using the file input that appears after auto-fetch failure
3. **Process comparison** as normal

## Tips for Success

1. **Regular Checks**: Run live register checks on a regular basis or before headcount submissions
2. **Parent Communication**: Use reminder buttons for funding code issues