> ## Documentation Index
> Fetch the complete documentation index at: https://pigeonholeapp.co.uk/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications and Emails

> Choose what your nursery tells you about, and whether you hear by email, in the app, or both.

Pigeonhole tells you when something new arrives: a photo in your child's journal, news from the nursery, an invoice or a form to complete. You choose which kinds you hear about, and whether by email, by app notification, or both.

## Changing your choices

> [tab] In the app
>
> 1. Open **Me** and tap **Notifications & settings**.
> 2. Under **Notifications**, choose **Both**, **Email**, **App** or **Off** for each kind.
>
> ![The app's Settings screen, with Both, Email, App or Off for each kind of notification, and As it happens or Weekly summary for journal emails](https://mintcdn.com/pigeonholeearlyyearsltd/0iAp9ehr6Gpe17ae/images/app-parent-notifications.png?fit=max\&auto=format\&n=0iAp9ehr6Gpe17ae\&q=85\&s=b770c0ad004e79cbae717658d267ff02)

> [tab] On the web
>
> 1. Click your name and open **My Account**.
> 2. Find the **Notifications** card.
> 3. Choose an option for each kind. Once you've signed in to the app, each row also offers **App** and **Both**.
>
> ![The Notifications card on My Account with the Daily diary row highlighted](https://mintcdn.com/pigeonholeearlyyearsltd/pr57AhFOX5W9U409/images/diary-email-setting.png?fit=max\&auto=format\&n=pr57AhFOX5W9U409\&q=85\&s=92d43164d4214d1dc3617e1004a11aad)
>
> > [!NOTE]
> >
> > Open in app: [My Account](https://pigeonholeapp.co.uk/app/account).

Your choices are the same wherever you change them. They apply to the nursery you're looking at, so if your children go to more than one nursery, change them for each.

## What you can hear about

| Kind | When you hear |
| - | - |
| **Journal & reports** | New entries in your child's journal, and reports from the nursery. |
| **Moments from home** | When the nursery adds a moment you shared to the journal, or returns it to you. Only shown if your nursery uses Home Moments. |
| **News** | Announcements from the nursery. |
| **Daily diary** | When the nursery marks your child's day complete. |
| **Comment replies** | When staff reply on your child's journal or on a moment you shared. |
| **Invoices & payments** | New invoices, reminders and payment confirmations. |
| **Forms & funding** | Forms and funding declarations to complete. |

**Invoices & payments** and **Forms & funding** are always emailed, because they're things you need to act on. You can add app notifications to them, but not turn the emails off.

### How often journal emails come

Under **Journal & reports**, choose **As it happens** for an email each time something new is shared, or **Weekly summary** for one round-up a week. App notifications always arrive as things happen.

## Turning on app notifications

App notifications only arrive once your phone allows them. The app asks during [setup](https://pigeonholeapp.co.uk/docs/parents/the-app.md#setting-up-the-app).

If you chose **Not now**, or turned them off in your phone's settings, **Notifications & settings** shows **Notifications are off**. Tap **Turn on notifications**, or **Open phone settings** if your phone has already been asked. Anything set to **App** won't arrive until you do.

## Tapping a notification

A notification opens the app on the thing it's about: the journal entry, the news post or the form.

## Frequently Asked Questions

### I'm getting notifications for the wrong nursery

Choices are set separately for each nursery. Open **Me**, tap **Switch nursery** to choose the other one, then change its settings.

### I signed out and stopped getting notifications

That's expected. Signing out stops notifications on that phone until you sign in again.

### I'm not getting app notifications on my Amazon Fire tablet

App notifications aren't supported on Amazon Fire tablets. To keep hearing from your nursery, choose **Email** or **Both** for each kind in [your choices](#changing-your-choices). Everything else in the app works as normal.

### Will other people using my phone see notifications?

Notifications can show on your lock screen, depending on your phone's settings. To hide their contents, change the notification preview setting for Pigeonhole in your phone's settings.


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