> ## Documentation Index
> Fetch the complete documentation index at: https://pigeonholeapp.co.uk/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Raising a Safeguarding Concern

> How to raise a safeguarding concern as a staff member from the web app and mobile app.

# Raising a Safeguarding Concern

As a staff member, it's crucial to report any safeguarding concerns promptly. Pigeonhole makes it easy to raise concerns from multiple locations in both the web and mobile applications.

<Warning>
  If you witness or become aware of any situation that may put a child at risk, you should raise a safeguarding concern immediately. Never delay reporting due to uncertainty - it's better to raise a concern that turns out to be nothing than to miss a genuine safeguarding issue.
</Warning>

## Raising a Concern from the Web App

### From the My Safeguarding Actions Page

1. Navigate to **My Safeguarding Actions** from the staff section in the main menu
2. Click the **"Add New Concern"** .
3. Fill in the fields to raise a concern:

**Title (Required)** - Provides a brief, clear headline for the concern

**Description (Required)** - Detailed account of what happened, when, and who was involved

**Related Person** - You must select **either** a child **or** a staff member that this concern relates to.  Optionally leave this blank if its a concern relating to the whole setting.

<Note>
  You can only select **one** person - either a child OR a staff member, not both. If you try to select both, you'll see an error message.
</Note>

**Linked Children (Optional)** - Connect other children who are related to this concern (e.g. Primary concern is about Child A, but siblings Child B and C are also affected).

**Attachments** - Add supporting evidence or documentation

<img src="https://mintcdn.com/pigeonholeearlyyearsltd/_HCbGMlAISfFxdrk/images/safeguarding-raise-concern-web.gif?s=33dad180b3c034af2dc1febb90c46eb4" alt="Room Selection" width="644" height="480" data-path="images/safeguarding-raise-concern-web.gif" />

<Info>
  The designated safeguarding lead will be notified when a new safeguarding concern is submitted
</Info>

## Raising a Concern from the Mobile App

### From the Safeguarding Page

1. Open the Pigeonhole mobile app
2. Tap the **Safeguarding** icon in the bottom navigation or from the main menu
3. Tap the **"+"** button (in the top right corner)
4. Fill in the concern form on your mobile device
5. Submit the concern

<img src="https://mintcdn.com/pigeonholeearlyyearsltd/_HCbGMlAISfFxdrk/images/safeguarding-raise-concern-app.gif?s=dfa750faf7a2172f6d95a9124ae50950" alt="Room Selection" width="542" height="720" data-path="images/safeguarding-raise-concern-app.gif" />

### From the Register

<Info>
  Raising a concern directly from the register is particularly useful as it automatically links the concern to the correct child, saving you time and reducing the chance of errors.
</Info>

1. Open the mobile app and navigate to the **Register** section
2. Find the child you have a concern about
3. Tap the 'Forms' document icon on the childs profile
4. Select for the **"Raise Record of Concern"** option
5. Enter the title and description
6. Submit the concern

<img src="https://mintcdn.com/pigeonholeearlyyearsltd/_HCbGMlAISfFxdrk/images/safeguaring-register-raise-concern.gif?s=d515fabde54f03138c9d112920460a44" alt="Room Selection" width="542" height="720" data-path="images/safeguaring-register-raise-concern.gif" />

<Info>
  The designated safeguarding lead will be notified when a new safeguarding concern is submitted
</Info>