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Enabling Parent Absence Requests

Parents can submit absence requests for their children directly from the Parent Portal. When submitted, an email notification is sent to the email addresses you configure.

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Setting Up Absence Emails

  1. Go to Settings > Site Profile.
  2. Scroll down to the Funding & Attendance section.
  3. In the Absence Notification Emails field, enter the email addresses that should receive absence notifications.
  4. Separate multiple email addresses with a semicolon (;), for example: admin@nursery.com;manager@nursery.com
  5. Click Save.
Once configured, parents will see an Add Absence button next to each child on their My Children page.

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Disabling Parent Absence Requests

To disable parent absence requests, simply clear the Absence Notification Emails field and save. The absence button will no longer appear for parents.

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What Happens When a Parent Submits an Absence

  • The absence is recorded in the system, just like staff-recorded absences on the register.
  • An email notification is sent to all configured absence email addresses.
  • The email includes the child’s name, absence type, dates, and any notes the parent added.
  • Parents cannot set the non-chargeable flag — this remains a staff/admin only action.

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Absence Types

Parents can select from the same absence types available to staff:
  • Holiday — Planned time off
  • Illness — Sickness absence
  • Other — Any other reason