On the website
Sign in at pigeonholeapp.co.uk. The first page is your dashboard, which shows anything you need to do, with the menu down the side.
In the app
The app adds notifications, so you hear about new photos and messages as they happen, and Face ID to keep it private.
App Store (iPhone and iPad)
Download the Pigeonhole app for iPhone.
Google Play (Android)
Download the Pigeonhole app for Android.
Using the App
Getting the App
Download the app, sign in and set it up.
Finding Your Way Around
What each tab does, and where everything from the website lives.
Notifications and Emails
Choose what you hear about, by email, in the app, or both.
Face ID and Privacy
Lock the app with Face ID or your fingerprint and stay signed in.
If You Work at the Nursery
Switch between the staff app and the parent app.
Parent Guides
Your Child's Journal
Photos, videos, and stories from your child’s day at nursery — love your favourites and keep a copy.
Home Moments
Share photos and moments from home with the nursery.
Your Child's Day
The Diary page: your child’s day at nursery, the sessions coming up, and end-of-day emails.
Progress Reports
Read the term summaries written by your child’s key person.
Login & Authentication
How to log in using OTP codes, set up passkeys, and optionally set a password.
Viewing Your Invoices
Need to see what you owe? No problem!
Finding and Completing Funding Forms
How to find, complete, and submit the funding forms your nursery sends you.
Managing Your Child's Contacts
How to add, update, and manage emergency contacts and pickup contacts for your child.
Recording an Absence
How to submit an absence request for your child when they will be away from nursery.
Completing Forms
Fill in and send the forms your nursery asks you to complete.
Documents
View documents shared with you by your nursery.
News & Announcements
Read announcements and news from your nursery.
Frequently Asked Questions
I've forgotten my password, what should I do?
I've forgotten my password, what should I do?
If you’ve forgotten your password, click the ‘Forgot Password?’ link on the login page. Enter your email address and we’ll send you instructions to reset your password. Make sure to check your spam/junk folder if you don’t see the email within a few minutes.
I haven't received my login email code, what should I do?
I haven't received my login email code, what should I do?
First, check your spam or junk folder - sometimes emails can end up there. If you still can’t find it after a few minutes, please contact Pigeonhole Support who will be able to help you access your account.