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If your nursery has turned on parent absence requests, you can tell them your child will be away, from the website or the app.

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In the app

  1. Open the Diary tab (called Calendar if your nursery doesn’t share its care diary).
  2. Tap Report an absence at the top of the days coming up. Or open a day and tap the button underneath it: Report an absence today, or Report an absence this day for a day still to come.
  3. Check the From and To dates, choose Unwell, Holiday or Other, and add a note for the nursery.
  4. Tap Send to nursery.
The app's Report an absence sheet for Ava, with Holiday chosen, the dates and a note for the nursery

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On the web: from the Diary

  1. Click Diary (or Calendar) in the main menu.
  2. Click Report an absence at the top of the list of days coming up, or open any day and click the button underneath it. A day still to come starts the form on that day.
  3. Fill in the dates, the absence type and a note, then click Save.
The Report an absence form opened from the Diary, with the dates filled in, Holiday chosen and a note for the nursery
Open in app: Diary.

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On the web: from My Children

  1. Log in to the Parent Portal.
  2. Go to My Children from the main menu.
  3. Find the child you want to report an absence for.
  4. Click the calendar icon (labelled Add Absence) on their card, next to the search icon.
  5. In the Inform us of an absence window, fill in the absence details:
    • Start Date — The first day of the absence.
    • End Date — The last day of the absence.
    • Absence Type — Select Holiday, Illness, or Other.
    • Notes — Tell your nursery a little more about the absence. This is required.
  6. Click Save.
Your nursery will be notified by email about the absence request.
Parent Portal "Inform us of an absence" dialog with Start Date, End Date, Absence Type and Notes fields filled in
Open in app: My Children.

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Absence Types

  • Holiday: planned time off or family holidays.
  • Illness (Unwell in the app): your child is unwell.
  • Other: any other reason your child will be away.

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Important Notes

  • You can only submit absences for children linked to your account.
  • Each day can only have one absence. If the nursery has already recorded an absence for a day you report, you’ll see a message naming it. Contact the nursery if the dates need changing.
  • If you don’t see the Report an absence button or the Add Absence (calendar) icon, your nursery hasn’t turned this on. Please contact them directly.
  • For urgent absences, we recommend also contacting your nursery by phone.