Login & Authentication
How to log in using OTP codes, set up passkeys, and optionally set a password.
Dashboard
How to customize your dashboard to show data important to you.
Children Management
How to add children, manage sessions, charges, and invoicing settings.
Observations
Set up the learning journal: approval workflow, frameworks, writing rules, digests, and exports.
Reports
Progress reports — how they are drafted, approved, and shared with families.
Child Permissions
Record what each family has agreed to, and remind staff at the moment they share photos or video.
Parents & Carers
Guide for adding relatives to the system.
Staff Management
How to add and manage staff, schedules, and permissions.
Staff Register
View and manage staff attendance, clock staff in and out, and record staff absences from the web app.
Create a Room Move
How to move children between rooms and plan moves in advance.
Invoicing
Guidance on managing invoicing in the Admin Portal.
Funding Forms
Guidance on managing funding forms in the Admin Portal.
Live Register Checks
Guidance on checking Pigeonhole against your council live register.
Finance Reports
Invoicing and funding performance at a glance, with exports.
Attendance Reports
How to view and analyze attendance reports, daily patterns, and individual child history.
Occupancy Planning
How to view and use the occupancy planner to monitor and manage occupancy levels, staff coverage, and ratios.
Announcements
Share news and updates with parents and carers.
Absence Notifications
How to enable parents to submit absence requests and receive email notifications.
Documents
How to upload, organise, and manage nursery documents for staff and parents.
Custom Forms
Create, assign, and manage custom forms to collect information from parents and guardians.
Custom Attributes
Create and manage custom fields to capture additional information about children specific to your nursery’s needs.
Adding Profile Images
How to upload and edit profile images for children, staff, and parents/carers.
AI in Pigeonhole
Every place Pigeonhole uses AI, what it can and can’t do, and how your data is handled.
Using the AI Assistant
How to use the built-in AI assistant to help with admin tasks and answer questions.
Custom Agents
Describe a report in plain English and have it emailed to you on a schedule.
Portal Manager
Guidance on using the portal manager features.
Organisations & Multi-Site
Group multiple nursery sites under one organisation and switch between them without logging out.
Audit Logs
See who changed what, and when, across your setting.
My Account & Subscription
Manage your subscription and billing, change your password, set up passkeys and a PIN, and manage account security.
Frequently Asked Questions
I've forgotten my password, what should I do?
I've forgotten my password, what should I do?
If you’ve forgotten your password, click the ‘Forgot Password?’ link on the login page. Enter your email address and we’ll send you instructions to reset your password. Make sure to check your spam/junk folder if you don’t see the email within a few minutes.
I haven't received my login email code, what should I do?
I haven't received my login email code, what should I do?
First, check your spam or junk folder - sometimes emails can end up there. If you still can’t find it after a few minutes, please contact Pigeonhole Support who will be able to help you access your account.
A parent or staff member has not received their login link?
A parent or staff member has not received their login link?
First, ask them to check their spam or junk folder - sometimes emails can end up there. If they can’t find it, you can click ‘Send Invite’ in the More Actions (…) menu against the person on the parent or staff list page to resend the invitation. If the user has already logged in before, they can use the ‘Forgotten Password’ feature on the login page to access their account.
A parent has logged in, but cant see any of their invoices or funding forms?
A parent has logged in, but cant see any of their invoices or funding forms?
Check the parent hasn’t registered as their own nursery. Parents should log in via the parent portal using their email address - they do not need an invitation link to log in. If they have registered accidentally as a nursery, please contact Pigeonhole Support