Pigeonhole Guides
Find step-by-step guides for all key admin tasks in the Pigeonhole system. Use the cards below to quickly access instructions for staff management, invoicing, children setup, integrations, and more.Funding Forms
Guidance on managing funding forms in the Admin Portal.
Dashboard
How to customize your dashboard to show data important to you.
Invoicing
Guidance on managing invoicing in the Admin Portal.
Live Register Checks
Guidance on managing checking pigeonhole against your council live register.
Add Staff
How to add staff in the Admin Portal.
Portal Manager
Guidance on using the portal manager features.
How to Add Children
How to add and setup children to the system.
Create a Room Move
How to edit staff in the Admin Portal.
Add Relative
Guide for adding relatives to the system.
Adding Profile Images
How to upload and edit profile images for children, staff, and parents/carers.
Custom Attributes
Create and manage custom fields to capture additional information about children specific to your nursery’s needs.
Custom Forms
How to create and send a custom form.
Using the AI Assistant
How to use the built-in AI assistant to help with admin tasks and answer questions.
Occupancy Planning
How to view and use the occupancy planner to monitor and manage occupancy levels, staff coverage, and ratios.
Attendance Reports
How to view and analyze attendance reports, daily patterns, and individual child history.
Managing Child Contacts
How to add, update, and manage emergency contacts and pickup contacts for children.
Absence Notifications
How to enable parents to submit absence requests and receive email notifications.
Frequently Asked Questions
I've forgotten my password, what should I do?
I've forgotten my password, what should I do?
If you’ve forgotten your password, click the ‘Forgot Password?’ link on the login page. Enter your email address and we’ll send you instructions to reset your password. Make sure to check your spam/junk folder if you don’t see the email within a few minutes.
I haven't received my login email code, what should I do?
I haven't received my login email code, what should I do?
First, check your spam or junk folder - sometimes emails can end up there. If you still can’t find it after a few minutes, please contact Pigeonhole Support who will be able to help you access your account.
A parent or staff member has not received their login link?
A parent or staff member has not received their login link?
First, ask them to check their spam or junk folder - sometimes emails can end up there. If they can’t find it, you can click ‘Send Invite’ in the More Actions (…) menu against the person on the parent or staff list page to resend the invitation. If the user has already logged in before, they can use the ‘Forgotten Password’ feature on the login page to access their account.
A parent has logged in, but cant see any of their invoices or funding forms?
A parent has logged in, but cant see any of their invoices or funding forms?
Check the parent hasnt registered as their own nursery, and has used a login link that has been sent to them to register. If they have registered accidentally as a nursery, please contact Pigeonhole Support