What is Safeguarding in Pigeonhole?
The safeguarding system allows designated staff members (Designated Safeguarding Leads and Deputy Designated Safeguarding Leads) to:- Record and track concerns about children or staff
- Assign and manage actions taken in response to concerns
- Maintain a complete audit trail of all safeguarding activity
- Generate and securely share safeguarding histories
- Close and sign off concerns, with a record of who closed each one
- Communicate parent contact details and outcomes
Who Can Access Safeguarding?
Access to safeguarding features is role-based and permissions can be managed by the setting manager:- Safeguarding Lead Role: Full access to create, view, edit, manage, and close (sign off) all safeguarding records
- Deputy Safeguarding Lead Role: Full access to create, view, edit, and close (sign off) all safeguarding records
- Manager Role: Can configure settings and categories, and view safeguarding concerns and actions. Managers can also close concerns when sign-off is not required.
- Staff Role: Can raise concerns and view their assigned actions
Safeguarding Guides
Records Of Concern List
Understanding the main safeguarding dashboard, filters, and status indicators.
Creating Records of Concern
Step-by-step guide to recording a new safeguarding concern with all field explanations.
Editing Records of Concern
Update an existing concern, generate a DSL summary, and change its status.
Managing Actions
How to add, track, and update actions taken in response to safeguarding concerns.
Safeguarding History
Viewing complete safeguarding histories and securely sharing them with other settings.
Closing and Sign-off
How concerns are closed and signed off, who can close them, and how to reopen one.