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Managing Child Contacts

The Contacts section on a child’s profile allows you to manage emergency contacts and pickup-only contacts. This guide covers adding contacts, updating their images, reordering emergency priority, and understanding contact types.

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Accessing Child Contacts

  1. Navigate to Children in the main menu.
  2. Click on a child’s name to open their profile.
  3. Select the Parents, Carers & Contacts tab.
You’ll see two sections:
  • Parents & Carers – Relatives with parental responsibility or bill payer status.
  • Emergency Contacts & Pickup – Additional contacts for emergencies or collection. Emergency contacts are prioritized and called if parents/carers cannot be reached; pickup-only contacts may collect the child but are not used for emergencies.

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Reordering Emergency Contacts

Emergency contacts are called in order of priority. To change the order:
  1. Ensure you have at least two emergency contacts.
  2. Click the Reorder button (appears when multiple emergency contacts exist).
  3. Drag and drop contacts to set the priority order.
  4. Click Save.
The first contact in the list becomes EMERGENCY 1, the second becomes EMERGENCY 2, and so on. Edit Profile Image
Emergency contacts are Pickup contacts are shown on the register under the child profile, making them easy to access at all times.

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How to Add a Contact

  1. Click the Add Contact button (top right of the Emergency Contacts section).
  2. Fill in the contact details:
    • Name (required)
    • Telephone Number (required)
    • Relationship (e.g., Grandparent, Aunt, Family Friend)
    • Emergency Contact toggle – Enable if this person should be called in emergencies.
  3. Click Save.
Edit Profile Image
Emergency contacts are shown with a red badge and numbered by priority (e.g., EMERGENCY 1, EMERGENCY 2).

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Updating Contact Images

Each contact can have a profile image to help staff identify them at pickup.
  1. Click the contact’s avatar/photo placeholder on either the list view or contact edit view.
  2. Upload an image from your device, or paste in a url to the image.
  3. The image saves automatically.
Edit Profile Image
Always verify a contact’s identity before releasing a child, especially if it’s their first collection. A profile image helps with this verification.

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Editing and Deleting Contacts

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To Edit

  1. Click the pencil icon on the contact card.
  2. Update the details.
  3. Click Save.

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To Delete

  1. Click the trash icon on the contact card.
  2. Confirm the deletion when prompted.