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Staff Guides

Find step-by-step guides for all key staff tasks in the Pigeonhole system. Use the cards below to quickly access instructions for registers, safeguarding, and more.

Dashboard

How to customize your dashboard to show data important to you.

Registers

Guidance on managing the register.

Raising a Safeguarding Concern

Learn how to raise a safeguarding concern from the web app and mobile app.

My Safeguarding Actions

View and manage your assigned safeguarding actions.

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Mobile App Guides

Specific guides for using the Pigeonhole mobile app:

Getting Started with the App

How to install, set up, and use the mobile staff app for nursery management.

Using the Register

Complete guide to managing daily child attendance, including sign in/out, absences, notes, and room management.

Using the Staff Register

Comprehensive coverage of staff attendance management with PIN authentication, time tracking, and administrative features.

Creating Forms

Step-by-step instructions for creating forms through the app.

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Frequently Asked Questions

If you’ve forgotten your password, click the ‘Forgot Password?’ link on the login page. Enter your email address and we’ll send you instructions to reset your password. Make sure to check your spam/junk folder if you don’t see the email within a few minutes.
First, check your spam or junk folder - sometimes emails can end up there. If you still can’t find it after a few minutes, please contact Pigeonhole Support who will be able to help you access your account.