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Raising a Safeguarding Concern

As a staff member, it’s crucial to report any safeguarding concerns promptly. Pigeonhole makes it easy to raise concerns from multiple locations in both the web and mobile applications.
If you witness or become aware of any situation that may put a child at risk, you should raise a safeguarding concern immediately. Never delay reporting due to uncertainty - it’s better to raise a concern that turns out to be nothing than to miss a genuine safeguarding issue.

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Raising a Concern from the Web App

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From the My Safeguarding Actions Page

  1. Navigate to My Safeguarding Actions from the staff section in the main menu
  2. Click the “Add New Concern” .
  3. Fill in the fields to raise a concern:
Title (Required) - Provides a brief, clear headline for the concern Description (Required) - Detailed account of what happened, when, and who was involved Related Person - You must select either a child or a staff member that this concern relates to. Optionally leave this blank if its a concern relating to the whole setting.
You can only select one person - either a child OR a staff member, not both. If you try to select both, you’ll see an error message.
Linked Children (Optional) - Connect other children who are related to this concern (e.g. Primary concern is about Child A, but siblings Child B and C are also affected). Attachments - Add supporting evidence or documentation Room Selection
The designated safeguarding lead will be notified when a new safeguarding concern is submitted

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Raising a Concern from the Mobile App

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From the Safeguarding Page

  1. Open the Pigeonhole mobile app
  2. Tap the Safeguarding icon in the bottom navigation or from the main menu
  3. Tap the ”+” button (in the top right corner)
  4. Fill in the concern form on your mobile device
  5. Submit the concern
Room Selection

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From the Register

Raising a concern directly from the register is particularly useful as it automatically links the concern to the correct child, saving you time and reducing the chance of errors.
  1. Open the mobile app and navigate to the Register section
  2. Find the child you have a concern about
  3. Tap the ‘Forms’ document icon on the childs profile
  4. Select for the “Raise Record of Concern” option
  5. Enter the title and description
  6. Submit the concern Room Selection
The designated safeguarding lead will be notified when a new safeguarding concern is submitted