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Raising a Safeguarding Concern

As a staff member, it’s crucial to report any safeguarding concerns promptly. Pigeonhole makes it easy to raise concerns from multiple locations in both the web and mobile applications.
If you witness or become aware of any situation that may put a child at risk, you should raise a safeguarding concern immediately. Never delay reporting due to uncertainty - it’s better to raise a concern that turns out to be nothing than to miss a genuine safeguarding issue.

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Raising a Concern from the Web App

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From the My Assigned Safeguarding Actions Page

  1. Click My Safeguarding Actions in the main menu
  2. Click the Add Record of Concern button.
  3. Fill in the fields to raise a concern:
Title (Required) - Provides a brief, clear headline for the concern Description (Required) - Detailed account of what happened, when, and who was involved Related Person - You must select either a child or a staff member that this concern relates to. Optionally leave this blank if its a concern relating to the whole setting.
You can only select one person - either a child OR a staff member, not both. If you try to select both, you’ll see an error message.
Linked Children (Optional) - Connect other children who are related to this concern (e.g. Primary concern is about Child A, but siblings Child B and C are also affected). Attachments - Add supporting evidence or documentation Your signature - Only shown if your setting asks everyone raising a concern to sign it. Sign in the box, or click Use my signature if you have one saved, and type your full name. You can’t submit the concern without it.
The Add Record of Concern dialog with a drawn signature and name in the Your signature section
  1. Click Create Record.
Raising a concern from the web app
Your Safeguarding Leads and deputies are emailed when a new safeguarding concern is submitted.

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Raising a Concern from the Mobile App

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From the Safeguarding Page

  1. Open the Pigeonhole mobile app
  2. Tap the Safeguarding icon in the bottom navigation or from the main menu
  3. Tap the ”+” button (in the top right corner)
  4. Fill in the concern form on your mobile device. In the app you must choose the Child or Staff member the concern is about.
  5. If your setting asks for a signature, sign in the Your signature box (or tap Use my saved signature) and check your name underneath. Scrolling pauses while you sign, so the page doesn’t move under your finger.
  6. Tap Create Record
The Add Record of Concern screen in the app with Title, Description, Child, and a saved signature with the name Site Owner
Raising a concern from the Safeguarding tab in the app

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From the Register

Raising a concern directly from the register is particularly useful as it automatically links the concern to the correct child, saving you time and reducing the chance of errors.
  1. Open the mobile app and navigate to the Register section
  2. Find the child you have a concern about
  3. Tap the ‘Forms’ document icon on the childs profile
  4. Select for the “Raise Record of Concern” option
  5. Enter the title and description, and sign if your setting asks for a signature
  6. Submit the concern
Raising a concern from a child on the register in the app
Your Safeguarding Leads and deputies are emailed when a new safeguarding concern is submitted.