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If you plan to raise invoices in Pigeonhole, set up your site-wide invoicing settings before you start billing. These settings apply to every child by default, and can be overridden on individual children later. This page is a quick setup orientation. For the full reference, see Invoice Settings.
Open in app: Settings → Invoicing.
The Invoicing settings page showing the Invoice Format Settings and Invoice Automation cards

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Invoice Format Settings

This card controls how your invoices read:
  • Invoice Top Up Text - The label used on invoices for the top-up amount charged above any funded amount, for example “Voluntary Contribution”.
  • Invoice Footer - Text that appears at the bottom of every invoice.
  • Invoice Reply Email - If set, parent replies to emailed invoices and reminders go to this address instead of the default no-reply sender. Leave blank if you don’t need a dedicated reply address.
The Childcare Account Reference (your HMRC childcare account reference) is set per child on the child’s own invoicing settings, not on this site-wide page.

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Invoice Automation

This card controls whether Pigeonhole raises invoices automatically:
  1. Turn on Automated Billing Enabled to have invoices created for you.
  2. Choose an Invoice Cadence:
    • Monthly - Then set the Invoice Day (day of the month, 1-28).
    • Half Termly or Termly - Then set Invoice Days Before Term Starts.
  3. Set Payment Due Days - the number of days after the invoice date that payment is due.
If you leave Automated Billing Enabled off, you create invoices manually instead.

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Step-by-Step

  1. Go to Settings → Invoicing.
  2. Fill in the Invoice Format Settings card with your top-up text and footer, and a reply email if you use one.
  3. In the Invoice Automation card, decide whether to enable automated billing and, if so, choose a cadence and payment terms.
  4. Click Save.
For discounts, email templates, and per-child overrides, see the detailed Invoice Settings guide and the wider Invoicing section.