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Welcome to the official documentation for Pigeonhole. These guides cover everything from setting your nursery up to running it day to day, and are split by who you are — managers, staff, and parents and carers.

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Getting Started

Onboarding

Set up your nursery: rooms, sessions, pricing, funding, and importing your existing data.

Manager Guides and FAQs

Children, staff, invoicing, funding forms, occupancy, and your settings.

Staff Guides and FAQs

Registers, observations, safeguarding, and the mobile app.

Parent Portal and FAQs

Invoices, funding forms, and your child’s journal and reports.

Observations & the journal

Capture learning moments, approve them, and share them with families.

Progress reports

Draw a term of a child’s journal together into one summary for their family.

Child permissions

Record what each family has agreed to, and remind staff when they share photos.

AI in Pigeonhole

Every place Pigeonhole uses AI, and how your data is handled.

Safeguarding

Record concerns, assign actions, and manage sign-off.

Invoicing

Create, send, chase, and reconcile invoices.