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You can delete invoices that have a status of Created or Sent directly from the actions menu. However, invoices with a status of Part Paid or Paid cannot be deleted until all payments have been removed.

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Deleting a Created or Sent Invoice

  1. Find the invoice in the invoices list.
  2. Click the actions menu (three dots) next to the invoice.
  3. Click Delete.
  4. Confirm the deletion in the confirmation dialog.
Deleting an invoice is permanent and cannot be undone. If the invoice has been synced to your accounting software, you may also need to void or delete it there.

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Deleting a Paid or Part Paid Invoice

You cannot delete an invoice that has a status of Part Paid or Paid. You must first remove all payments so the invoice returns to Sent status.
There is one exception: a Paid invoice with a total of £0 can be deleted directly, because nothing was ever owed on it. This can happen when a credit or refund cancels out the full invoice amount.

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With Accounting Integration

If you use an accounting integration (e.g. Xero, QuickBooks):
  1. Delete or void the payments in your accounting software first.
  2. Wait for the payments to sync back to Pigeonhole — this happens automatically.
  3. Once all payments have been removed and the invoice status returns to Sent, the delete option becomes available.

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Without Accounting Integration

If you do not use an accounting integration:
  1. Click Edit Payments from the invoice actions menu.
  2. Remove all payment records manually.
  3. Click Save Payments.
  4. The invoice status will return to Sent and you can now delete it.

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After Deletion

Once deleted, the invoice is permanently removed from Pigeonhole. If you need the invoice again, you will need to create a new one.