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Documentation Index

Fetch the complete documentation index at: https://pigeonholeapp.co.uk/docs/llms.txt

Use this file to discover all available pages before exploring further.

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Parents, Carers & Contacts

The Parents, Carers & Contacts tab on a child’s profile allows you to manage all the people connected to a child, including parents, carers, emergency contacts, and pickup-only contacts.

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Accessing the Tab

  1. Navigate to Children in the main menu.
  2. Click on a child’s name to open their profile.
  3. Select the Parents, Carers & Contacts tab.
You will see two sections:
  • Parents & Carers — Relatives with parental responsibility or bill payer status.
  • Emergency Contacts & Pickup — Additional contacts for emergencies or collection.
Parents and carers tab showing a child's linked guardians

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Parents & Carers

Parents and carers are the primary adults linked to a child. When adding a new parent or carer, you can configure their responsibilities:
  • Bill Payer — They will receive any invoices for the child.
  • Parental Responsibility — They will receive all communication about the child and be required to fill in funding forms if applicable.
Add parent dialog with options for bill payer and parental responsibility To add a parent or carer:
  1. Click the Add Parent button on the Parents & Carers section.
  2. Search for an existing parent or create a new one.
  3. Select the appropriate responsibilities (Bill Payer, Parental Responsibility).
  4. Click Save.
A child can have multiple bill payers and multiple people with parental responsibility. See Adding a Relative for details on creating parent accounts.

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Emergency Contacts & Pickup

Emergency contacts are additional people who can be called if parents or carers cannot be reached. Pickup-only contacts may collect the child but are not used for emergencies.

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Adding a Contact

  1. Click the Add Contact button at the top right of the Emergency Contacts section.
  2. Fill in the contact details:
    • Name (required)
    • Telephone Number (required)
    • Relationship (e.g., Grandparent, Aunt, Family Friend)
    • Emergency Contact toggle — Enable if this person should be called in emergencies.
  3. Click Save.
Adding a new emergency contact with details
Emergency contacts are shown with a red badge and numbered by priority (e.g., EMERGENCY 1, EMERGENCY 2).

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Reordering Emergency Contacts

Emergency contacts are called in order of priority. To change the order:
  1. Ensure you have at least two emergency contacts.
  2. Click the Reorder button (appears when multiple emergency contacts exist).
  3. Drag and drop contacts to set the priority order.
  4. Click Save.
The first contact in the list becomes EMERGENCY 1, the second becomes EMERGENCY 2, and so on. Drag and drop to reorder emergency contact priority

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Updating Contact Images

Each contact can have a profile image to help staff identify them at pickup.
  1. Click the contact’s avatar or photo placeholder on either the list view or contact edit view.
  2. Upload an image from your device, or paste in a URL to the image.
  3. The image saves automatically.
Uploading a profile photo for a contact
Always verify a contact’s identity before releasing a child, especially if it is their first collection. A profile image helps with this verification.

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Editing a Contact

  1. Click the pencil icon on the contact card.
  2. Update the details.
  3. Click Save.

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Deleting a Contact

  1. Click the trash icon on the contact card.
  2. Confirm the deletion when prompted.
Emergency contacts and pickup contacts are shown on the register under the child profile, making them easy to access at all times.