Skip to main content
The Account tab in the staff app is where you check your details, switch to the parent app if you’re also a parent, and sign out. Open it from the bottom navigation.

​
Your Information

At the top of the tab, Your Information shows the Name and Email of the account you’re currently signed in as. This is a quick way to confirm who’s logged in — handy on a shared device.

​
Switching Sites

If you work across more than one setting, you can switch between them without signing out.
  1. Tap the current site’s name and logo shown at the top of the screen.
  2. On the Select Site screen, tap the setting you want to work in.
  3. The app switches to that site, and a tick shows which site you’re now viewing.
If you only have access to one setting, the site name is shown but there’s nothing to switch to.

​
Locking the App

When you come back to the app after more than a minute away, it locks and asks who’s using it. Tap your name and enter your PIN. The same PIN confirms who you are when opening protected areas, like Safeguarding. Set or change your PIN on the My Account page of the web app.
If nobody at your setting has a PIN yet, the app opens without asking.

​
Switching to the Parent App

If you’re also a parent at a nursery that uses Pigeonhole, you can switch to the parent app without signing out. Tap Switch to parent app, then Switch.
Only do this on your own phone, never on a shared nursery iPad. The parent app has no PIN, so anyone using the device would see your children’s details and notifications.
To come back, open Me in the parent app and tap Switch to staff app under App. You’ll need to enter your PIN. You’ll only see the switch if you can use the staff app on this device. If your setting only allows staff access from authorised devices, it appears on a device the setting has authorised, or for managers on any device.

​
Signing Out

Tap the red Sign Out button at the bottom of the tab to sign out completely. This clears the current site and returns you to the sign-in screen.
To hand the device to a colleague without fully signing out, use the switch user icon in the bottom navigation instead — they enter their own PIN to take over.